Can AI Replace Human Dealers in Live Casinos?

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The rise of artificial intelligence is gradually transforming the world around us. In the past few years, AI-powered robots have taken on the tedious and repetitive tasks humans have done for ages. And this AI-led automation is only increasing at an astonishing rate.

AI is also driving changes in the casino gaming sector, from offering more personalized games to providing 24/7 live customer support. Some industry experts believe that it’s not too long before players will see AI robots instead of real human dealers in live casinos. But will they? Well, continue reading to find out!

The duties of traditional dealers

If you’ve played the live version of Roulette online or any other casino game before, you’d know that the dealers are an integral part of the game. Along with dealing with the cards, rolling the dice, and spinning the wheel, live casino dealers ensure that the gaming action stays fun and entertaining until the end.

Furthermore, live casino dealers assist newbies with everything they need to know about the casino game. Then they ensure that all players follow the gameplay rules and that the gaming action unfolds smoothly. All in all, the duties of a live casino dealer are much more than just dealing cards and accepting bets, making it hard to think of AI replacing live human dealers (at least shortly).

Casino experts favouring robots.

Some critics argue that it makes total sense for casinos to bring robots into their online casino gaming experience. This move, at least in theory, will lead to several improvements and improve casino gambling.

For example, robots can operate for hours or even days without feeling tired. Also, after installing and activating them, the maintenance cost of these machines is comparatively low. This means that robots can help casinos in reducing their overhead spending.

Recent technological advances allow AI to perform almost every task a live casino dealer does. Just like chatbots have changed the way people receive customer support, it’s believed that AI could do the same with live casino gaming.

All in all, AI can ensure that a smooth, seamless, and high-quality gaming experience is offered to all players. And from the casino operator’s point of view, it’s an alternative that has several great benefits.

The social element of live casinos

For many players, the social element draws them towards live casino gaming. Even when playing the RNG-based versions f live casino titles, these players tend to choose games with some level of the social element. For instance, many online slot players prefer tournaments as multiple players are involved.

Social experience is one of the major reasons why live casino games are all the rage these days. And by removing the real human dealers, you’re removing the social element from live casino games. Also, you’re eliminating what made live dealer casino gaming so popular in the first place.

People who want to enjoy the social aspect of land-based casino gambling from the comfort of their homes are most likely to play live casino games. The ones who want to enjoy the casino gaming action at their own pace will load online Bingo and other online games offered by mobile casinos.

And this leads us to the question: is AI needed in the casino gambling world? If both audiences already have a plethora of options, where does AI fit in?

Finding the right balance

The answers to the above questions lie in finding a balance between AI and humans in the casino gaming world. For now, AI won’t replace human dealers in live casinos. Some gambling venues may use it as an alternative, but most live casino players prefer playing against a real human dealer.

As such, the usage of AI will likely be limited to enhancing the current live online casino gaming experience of Blackjack games and other casino titles. Instead of trying to completely remove human dealers from the scene, AI will be used to improve machine-based gaming.

Even today, one can find the top casino providers using AI tools like machine learning to improve their offerings and provide more personalised rewards. As time passes, we can see more and more casinos having AI in their toolkits.


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